Reference

Privacy Policy for data sdy 2024

data sdy 2024 explains how we collect, use and protect details connected with your account, wallet status and policy requests.

Account clarityWallet recordsPolicy requests
data sdy 2024 Privacy Policy for data sdy 2024
CONTACT THE DESK

Get Privacy Policy Help Without Guesswork

A clear contact path matters when your account or wallet record needs attention. We ask you to send the account phone number, the relevant date and a short description, while leaving out…

Account request Ask us to locate the personal data linked to your account by giving the registered phone number and the request you want handled. We may ask for a clear account check before releasing details, so another person cannot obtain your records.
Wallet record For DANA, OVO, GoPay or QRIS questions, send the payment reference and date rather than a PIN. We use the reference to trace status, match the correct account and explain which transaction details our Privacy Policy covers.
Policy correction If your name, phone detail or account record needs correction, describe the exact field and the reason. We compare the request with the account step that created it, then tell you whether the change can be made under applicable rules.
DATA HANDLING

Privacy Controls Across Your Account

We keep this policy practical by connecting each data purpose to an account action you can recognise.

Account details

We collect details such as your phone number and account identifiers to create the account path, complete phone verification and connect requests to the correct record. We do not ask you to place a wallet PIN in a support message.

Payment references

DANA, OVO, GoPay and QRIS can produce reference numbers, status changes and receipt details. Bank transfer and virtual account records may be used to reconcile a cashier request, while sensitive wallet credentials remain outside our support request process.

Cookies

Cookies and similar device storage can keep a session working between login screens and help us understand whether a security check has completed. You can manage browser storage through your device settings, although removing it may require another account check.

Mobile signals

When you use the mobile path from login to the lobby, we may receive device type, browser and connection signals. These details help identify unusual account access and diagnose a page that fails while you are checking wallet status.

Retention steps

We retain records only for the account, payment, security or support purpose that requires them, subject to applicable rules. A closed account does not always mean every transaction record disappears immediately, because some records may be needed to resolve a past request.

Change requests

To request access, correction or deletion of eligible data, contact our support desk with your registered phone number and the specific request. We may verify account ownership first, then explain the action available and any reason a record must remain.

Privacy Policy Questions Before Account Access

These Privacy Policy answers cover the questions we expect before you open an account or ask about a wallet record. We keep the wording tied to actual account steps, including phone verification, mobile device signals and payment references. If your situation is not listed, send the specific request through our support desk where local law permits.

The Privacy Policy covers account details, phone verification, device signals, cookies, support messages and payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. It also explains why records are used, how long they may remain and how you can request a change.

We use your phone number to create a distinct account record, complete the phone verification step and connect a data request to the correct account. It can also help us identify the right wallet reference when you ask about a cashier status or receipt.

Yes. The policy covers reference numbers, status messages and receipt details connected with DANA and QRIS, along with OVO, GoPay, bank transfer and virtual account records. We use those details to reconcile a request, but you should never send a wallet PIN.

Contact our support desk with your registered phone number and write that you want an account-data request under the Privacy Policy. State whether you want access, correction or deletion of eligible data. We may complete an account check before sharing or changing records.

Yes. Cookies and device storage may keep your login session working, remember a completed security step and help diagnose a mobile page that does not load correctly. You can clear them in browser settings, but doing so may trigger phone verification again.

Retention depends on the reason the record was created and the rules that apply to it. Account, payment, security and support records may remain for different periods. If you request deletion, we explain which eligible data can be removed and which record must remain.

Yes, where local law permits, you can ask what personal data we hold, why it is used, and whether an eligible correction or deletion is available. Send the request through the support desk with your registered phone number and enough detail to locate the record.